Why not just buy an off-the-shelf AI tool?

A product encodes one opinion about how the work should be done. Where your process differs, the gap becomes permanent manual effort. We start from your process instead.

How long until something is in production?

Two to three weeks to a documented architecture, then four to six to a first increment running in shadow mode against real data.

Where does our data go?

Wherever you decide — your cloud account or ours, with region and retention as explicit decisions. We do not train models on your data, and every system ships with an audit log.

Yes. Source lands in your repository from the first commit, with the architecture docs, evaluation suite and runbooks. Taking it in-house later requires nothing from us.

Discovery and architecture are a fixed fee. Build work is quoted as fixed-scope phases, so you approve cost per phase rather than signing an open-ended commitment.

Will callers know they are not talking to a person?

We recommend the agent says so, in the opening line. Being upfront tests better than being caught, it is a legal requirement in a growing number of places, and in practice callers mind far less than teams expect — provided the agent is fast and actually resolves the thing.

What happens when it cannot help?

It transfers. Escalation rules are yours to define, and anything outside them goes to a person with the transcript and caller context already on screen, so nobody has to repeat themselves. Outside working hours it takes a full message and raises the ticket rather than dropping the caller into voicemail.

Do we have to change our phone number?

No. Port the number to us or just forward it — callers dial exactly what they always have. If you would rather start small, point a single IVR option or your after-hours overflow at the agent and leave everything else untouched.

How does it cope with strong accents or bad lines?

This is the part that separates a demo from production, so we tune it against your own call recordings during the build rather than a clean sample set. Where confidence is low the agent asks the caller to confirm instead of guessing, and persistent low confidence is an escalation trigger.

Where do the recordings and transcripts go?

Wherever you decide — your cloud account or ours, with region and retention set as explicit choices rather than defaults. Transcripts can have PII redacted on write, and every access is logged. We do not train models on your calls.

How long until it is taking real calls?

Two to three weeks to a documented design, then four to six to an agent handling a defined call type in shadow mode — listening to real calls and drafting responses that nobody hears — so accuracy is measured before a single caller reaches it.

What we buildAI Voice Agents

A voice agent that answers every call — on the number you already use

It picks up on the first ring, understands what the caller wants, looks the answer up in your own systems, and hands to a person the moment it should. No new phone number, no rebuilt call flow.

Hear it on your own call flow How it works

What we commit to

Response latency: <700ms; Target time to first word, so turn-taking feels like a conversation.
Always answered: 24/7; Nights, weekends and holidays included — no queue, no voicemail.
Logged: 100%; Every call transcribed, outcome written back to your systems.
Dropped to voicemail: 0; Every call is either resolved or warm-transferred to a person.

01Connects to what you already run

It joins your phone system. It does not replace it.

The reason most voice pilots die is that they live beside the business rather than inside it. This one answers on your number and writes to your systems while the caller is still on the line.

Voice Agent

Your number · Your systems

Your telephony

The agent sits on the line you already own. Callers dial the same number they always have.

Keep your existing numbers: Port them or simply forward — nothing changes for the people calling you.
Any SIP or cloud carrier: Twilio, Telnyx, Vonage, or a SIP trunk into the PBX you already run.
Alongside your current IVR: Take one menu option first, or replace the whole tree. Your call, reversible.
Overflow mode: Answer only what rings out — after hours, at peak, or when the queue is full.

Your systems

Mid-call, it reads and writes to the systems that actually run the business — live, not on a nightly sync.

CRM: Salesforce, HubSpot, Zoho, Pipedrive — or the one you built yourself.
Calendars: Google and Microsoft 365, booking into real availability with conflict checks.
Helpdesk: Zendesk, Freshdesk, Intercom — tickets created with the transcript attached.
Databases and internal APIs: Order status, account lookup, stock levels. Anything with an API, plus the legacy systems without one.

02Anatomy of a call

Answered, resolved and written back before the line clears

00:00
Answered
Picked up on the first ring. No hold music, no menu tree to climb.
00:02
Understood
Streaming transcription means it is following the sentence while it is still being spoken.
00:06
Looked up
Queries your CRM, calendar or database live — the caller hears an answer, not a promise to call back.
00:20
Acted on
Books the slot, updates the record, raises the ticket, sends the confirmation.
—
Escalated, when it should be
Warm transfer to the right person with the transcript and context already on their screen.
End
Logged
Transcript, recording, outcome and next action written back before the line clears.

03The hard parts

Everything that separates a demo from a deployment

A voice agent is easy to demonstrate and difficult to run. These are the failure modes that decide whether callers trust it in week three.

01
Interruptions
Barge-in is handled properly: when the caller cuts in, the agent stops talking mid-word and listens, the way a person would.
02
Silence and hesitation
It distinguishes someone thinking from someone finished, so it neither talks over people nor leaves dead air.
03
Accents and line noise
Tuned against your real call recordings rather than a clean demo set, because that is what your callers actually sound like.
04
Grounded answers
It answers only from your documents and systems. Where it does not know, it says so and escalates — it does not improvise.
05
Rules you set
You define what it must never attempt alone: refunds over a threshold, cancellations, anything legal or clinical.
06
Compliance
Recording consent, PII redaction in transcripts, and retention windows you choose — with a full audit trail.

04Where it earns its place

Start with one call type, not the whole switchboard

Every deployment begins with a single, high-volume, well-understood call type. It proves itself there before it touches anything else.

Reception and routing
Every caller greeted and sent to the right place, without a receptionist tied to the desk.
Lead qualification
Inbound enquiries qualified against your criteria and written to the CRM while still warm.
Appointment booking
Booked, rescheduled and confirmed against live calendar availability.
Order and delivery status
Looked up and read back from your own database, at any hour.
Tier-one support
The repeat questions resolved; everything else escalated with context attached.
Outbound follow-up
No-show recovery, renewal reminders and callbacks, at a volume a team cannot staff.

05FAQ

What teams ask before they commit

We recommend the agent says so, in the opening line. Being upfront tests better than being caught, it is a legal requirement in a growing number of places, and in practice callers mind far less than teams expect — provided the agent is fast and actually resolves the thing.

06Also built here

The rest of what we do

Next Step

Let's build your next system.

Bring us the process costing your team the most hours. We'll tell you honestly which parts are worth automating.

Book a Strategy Call contact@araxys.dev

Prefer to talk now?+91 89391 53390+91 63806 69805

Fixed-scope phases
You own the source
NDA on request
No obligation

A voice agent that answers every call — on the number you already use

What we commit to

It joins your phone system. It does not replace it.

Your telephony

Your systems

Answered, resolved and written back before the line clears

Answered

Understood

Looked up

Acted on

Escalated, when it should be

Logged

Everything that separates a demo from a deployment

Interruptions

Silence and hesitation

Accents and line noise

Grounded answers

Rules you set

Compliance

Start with one call type, not the whole switchboard

Reception and routing

Lead qualification

Appointment booking

Order and delivery status

Tier-one support

Outbound follow-up

What teams ask before they commit

The rest of what we do

AI Agents

Knowledge & Retrieval

Process Automation

Integrations

Custom Software

Let's build your next system.